How can we help you?
WHAT HAPPENS AFTER YOU BUY YOUR KIT
We are proud of our products and customer service is at the heart of all that we do. We know that the customer experience, word of mouth and a friendly, approachable team that listens to you and answers your questions really counts! We want to guarantee your continued custom and have a vested interest in ensuring that your work is successful and that you are happy each step of the way. We recognise that not everyone will require our input, but it certainly never hurts to have us on hand if questions arise!
Therefore, we have created a comprehensive 5 point Package of Support available to all our customers. Whether your projects are technically straightforward or advanced, whether you are a beginner or experienced, we tailor our support to meet your needs. And the best bit is, we do not charge for this additional service, it is all included in the price of your kit!
What’s included in your electroplating support package?
After you have received your kit and manual and have completed the thirty-minute step by step tutorial, you will be well on the way to plating most metal items with ease. You will also receive:
- 📢 Ongoing Support & Tuition: Expert guidance via phone (UK only) and video-call** (worldwide) on your individual plating projects. We promise a quick response with no limit on our advice.
- 📧 Technical Support via Email: Dedicated email assistance whenever you need it, with no limit on the amount of times you can reach out.
- 🔬 Advanced Project Research: If you tackle a complex, technically advanced project, we will research the absolute best method to help you succeed.
- 🔍 Item Inspection Service: Send us a photo or pop a sample item in the post. We will inspect it and advise you on the best course of action and plating method.
- 🚀 Prospective Project Advice: We will consult with you on any upcoming projects you are considering, ensuring you are fully equipped for the job from the start.
What do our customers have to say?
⭐⭐⭐⭐⭐ Amazingly Helpful
“I find the services from Paul and the team all amazingly helpful. Paul spent over an hour talking through plating issues I was having and armed me with the correct professional solutions. I would recommend their service and aftercare to anyone thinking of buying from them now or in the future.”
— Kevin Towler, Charlotte Eddington Designs (✓ Verified Customer)
⭐⭐⭐⭐⭐ Best Choice We Ever Made
“We purchased the machines and chemicals from Gold Solutions Plating and believe that it was the best choice we ever made. Starting a new business is always daunting, wanting support from the get-go. Paul has tremendous knowledge and explains everything brilliantly. Very happy with the equipment and technical support and look forward to growing with his guidance.”
— Ravinder Singh (✓ Verified Customer)
⭐⭐⭐⭐⭐ Sensible Choice for My Business
“I looked at lots of options before deciding to buy a plating setup. I make my own silver jewellery that is plated in gold. It was tempting to keep paying the extra for someone else to do my plating because I wasn’t sure if I was up to doing it myself. I looked at other places but nowhere offered me the kind of reassurance that I got from Kirsty at Gold Solutions Plating. I started with a small kit due to my nerves about getting it wrong but within a few weeks of using the kit, I upgraded to a 5-litre setup. Hands down one of the most sensible things I’ve done for my business. Saving a lot of money and plating has been easy. The support you get after buying is amazing. Thank you!”
— Chloe Fisher (✓ Verified Customer)
👉 Read 5 More Success Stories & Reviews (+)
⭐⭐⭐⭐⭐ Highly Recommended
“I frequently use Gold Solutions Plating for all my supplies and equipment. They offer cost-effective prices with quick delivery. Their aftercare support is invaluable.”
— Jason Bennett (✓ Verified Customer)
⭐⭐⭐⭐⭐ So Much Cheaper & Easy to Use
“I bought the rhodium Home Jeweller Kit for plating my rings, as I was spending a fortune at the jewellers. Using the kit is so much cheaper and I love the results. I had some questions after the kit arrived and the team were so helpful and replied to me quickly. Couldn’t believe how easy it all was, so happy with my kit.”
— Nina Verne (✓ Verified Customer)
⭐⭐⭐⭐⭐ Above and Beyond Support
“5 stars for going above and beyond. Paul took the time to answer all my questions (I had loads!) and explain everything before I purchased, and there was no pressure to buy. I felt very reassured when I was a bit nervous about using the chemicals! I picked it all up quickly and wouldn’t hesitate to recommend Gold Solutions Plating.”
— Danielle Lowe (✓ Verified Customer)
⭐⭐⭐⭐⭐ Fantastic Quality & Service
“Don’t usually do reviews and am always a bit cynical when reading them, as I tend to assume glowing reviews come from friends or family of company owners. Well, I feel compelled to write a review for Gold Solutions Plating. I received such great service and support from Paul who was so invested in helping me make a success of my venture into zinc plating. The training was very detailed and everything explained in a way that was easy to understand. All done in a relaxed way and I could ask as many questions as I needed. Nothing was rushed and nothing was too much trouble. The quality of products is fantastic and I want to thank Paul for all of his help. The company was also very professional when my order was a bit delayed, which was not their fault—they contacted the courier for me and kept me updated. 5 stars from me.”
— A. Beaton (✓ Verified Customer)
⭐⭐⭐⭐⭐ Great Training & Proper Advice
“Thanks Paul for the great training, learned loads, really happy with the results using my 18K vermeil kit. Great customer service and always there to answer questions, love the products and nice to get proper advice when there is so much to wade through online about plating. Not difficult with the right support. Thank you!!”
— Mandy T. (✓ Verified Customer)
Please Note & Terms* Available with pre-packaged or bespoke kits with a value of £269.00 or above. T&C’s apply.
** Video-call tuition includes a 4-hour 1-1 session when purchasing a kit from our G.S.P Prodigy Range, or a bespoke set-up with a value of £899.50 and above. Our 14K, 18K, 24K Vermeil Plating Kits with 250ml or 1 litre tanks include a 2-3 hour 1-1 video-call session.
Video tuition with any other kits below £899.50 is at our discretion and is limited to general advice and consultation time of up to 15 minutes.
